thorha is responsible for the quality, suitability, safety and proper functioning of the products it sells, during the legal warranty period set by the law of the country the order is shipped to.

If a product is defective or not as offered, you are entitled to have it repaired free of charge, replaced by an equal or better one, or refunded. In Colombia, unless another period was stated, the warranty on a new product is one (1) year from delivery and on a used product without an express warranty it is three (3) months (Law 1480 of 2011, art. 8).

File a Warranty request on our claims page with your order number and your preference (repair, replacement or refund). You will receive a reference number and we will answer within the period set by the law of your country. You can also write to [email protected].

The warranty does not cover damage caused by misuse or normal wear and tear.